Welcome to the privacy notice of York Chapter Decorators. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you interact with us to enquire about or use our painting and decorating services. It also tells you about your privacy rights and how the law protects you. This document is designed to provide a comprehensive overview of our data practices, ensuring transparency and clarity in all our interactions with you. We understand that inviting tradespeople into your historic home or boutique premises requires trust, and we extend that same level of respect and care to the personal information you share with us. Please read this privacy notice carefully, alongside any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. We do not claim automatic compliance with all global privacy laws, but we strive to align our practices with the principles of transparency, fairness, and accountability as outlined in applicable UK data protection legislation.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. Contact Data includes billing address, service address (such as the location of the property to be decorated), email address and telephone numbers. Financial Data includes bank account and payment card details, though we typically process payments via secure bank transfer rather than collecting card details directly. Transaction Data includes details about payments to and from you and other details of services you have purchased from us. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Profile Data includes your interests, preferences, feedback and survey responses, particularly regarding your aesthetic preferences, colour choices (such as our signature plum, parchment, and sage palettes), and the specific heritage characteristics of your property. Usage Data includes information about how you use our website and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where we need to perform the contract we are about to enter into or have entered into with you, such as providing a quotation, scheduling decorating work, or managing the ongoing project at your property. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. We have set out below, in a description format, all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Purposes include: to register you as a new customer; to process and deliver your service including managing payments, fees and charges and collecting and recovering money owed to us; to manage our relationship with you which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey; to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you; to use data analytics to improve our website, products/services, marketing, customer relationships and experiences; to make suggestions and recommendations to you about goods or services that may be of interest to you.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more detailed information about the specific cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please refer to our separate Cookie Policy. The Technical Data we collect is primarily used to ensure that our website is presented in the most effective manner for you and for your computer, to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and as part of our efforts to keep our site safe and secure.
We may have to share your personal data with the parties set out below for the purposes outlined in Section 3. Internal Third Parties include other companies or personnel within our broader operational network who provide IT and system administration services and undertake leadership reporting. External Third Parties include service providers acting as processors based in the United Kingdom who provide IT and system administration services. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services. HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. We may also share your data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We only use third-party processors for analytics and advertising conditionally, meaning we will only deploy these tracking technologies and share data with these specific providers if you have provided your explicit consent through our cookie consent mechanism.
We primarily store and process your personal data within the United Kingdom (UK). However, some of our external third parties may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. It is important to note that the regulatory landscape regarding international data transfers is complex and subject to change. We continuously monitor developments in this area to ensure our practices remain aligned with legal requirements. While we strive to minimise international transfers, the global nature of modern digital infrastructure means that some data, particularly Technical Data processed by cloud service providers, may inevitably cross borders. In such instances, we remain committed to upholding the security and confidentiality of your information through rigorous contractual and technical measures.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Request restriction of processing of your personal data. Request the transfer of your personal data to you or to a third party. Withdraw consent at any time where we are relying on consent to process your personal data. If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Our website and our painting and decorating services are not intended for children and we do not knowingly collect data relating to children. The nature of our business, which involves the provision of professional property restoration and decorating services, is inherently directed towards adults who own, manage, or are responsible for the maintenance of residential or commercial properties. We do not market our services to individuals under the age of 18, nor do we intentionally gather personal information from minors. If you are a parent or guardian and you believe that your child has provided us with personal data without your consent, please contact us immediately using the details provided in the 'Changes and Contacts' section of this policy. Upon receiving such notification, we will take prompt and appropriate steps to investigate the matter and, if confirmed, securely delete the information from our systems and records. We are committed to protecting the privacy of children and ensuring that our data collection practices are strictly aligned with the requirements of applicable data protection laws concerning minors. We encourage parents and guardians to take an active role in monitoring their children's online activities and to educate them about the importance of safeguarding their personal information on the internet.
We keep our privacy notice under regular review. This version was last updated recently. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below. Our full details are: York Chapter Decorators. Email address: [email protected]. Postal address: 5 Shambles, York YO1 7LZ, UK. Telephone number: +44 1904 496 0123. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information. Your continued use of our website and services following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact
Questions about this policy can be sent to [email protected] or by post to 5 Shambles, York YO1 7LZ, UK.